Privacy Policy

Brock Built-in Specialists Ltd. Privacy Policy

Last updated: October 9, 2026

This policy explains how Brock Built-in Specialists Ltd. ("Brock Built-In", "we", "us") collects, uses and protects personal information when you visit brockbuiltin.ca, contact us, or visit our stores in Oshawa and Lindsay. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

When you fill in our contact form, call or email us, we collect the details you give us, such as your name, email address, phone number, preferred location, the service you are interested in and your message.

When you browse our website, we and our service providers collect technical information automatically, such as your IP address, browser and device type, the pages you view and how you arrived at our site. We use cookies and similar technologies to do this.

How we use it

We use your information to answer your enquiry, quote, book and complete installations and service calls, and keep in touch about your products. We use website information to understand how the site is used, to measure and improve our advertising, and to keep the site and our forms secure, including screening form submissions for spam.

We do not sell your personal information.

Who we share it with

We share information only with companies that help us run our business and website, and only as needed for that work. These include our website host, our marketing agency, Google (Google Analytics and Google Ads) and Meta (Facebook and Instagram advertising). These providers may store information outside Canada, where it may be subject to the laws of that country.

We may also disclose information when the law requires it.

Cookies and advertising

Google and Meta may use cookies to measure visits and to show you our ads on other sites. You can block or delete cookies in your browser settings, opt out of personalized Google ads at adssettings.google.com, and manage Meta ad preferences in your Facebook or Instagram settings. The site still works if you block cookies.

How long we keep it

We keep enquiry and customer information for as long as we need it to serve you and to meet our legal and accounting obligations, then delete it.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent to us contacting you, at any time.

Contact us

Brock Built-in Specialists Ltd.
Email: info@brockbuiltin.ca
Oshawa: 133 Taunton Road West, Oshawa, Ontario
Lindsay: 25 Kent Street West, Lindsay, Ontario

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.